Our services

 

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Strategic Design

Do something different

Strategic Design & Research

Albert Einstein defined insanity as doing the same thing over and over again and expecting different results. We believe that the most successful companies embrace innovation by approaching their challenges with a collaborative and creative process that involves multiple stakeholders and allows you to test your ideas to ensure they ultimately provide value for the people it serves and before you invest too many resources to an idea that doesn't work. It's the ultimate combination of science and design. We don't create 60 page documents that nobody reads or actions, we help you develop a strategy that can be tested and refined and has a detailed action plan, whether you are looking to engage your community, your customers or partners.

Innovation & Transformation Strategies, Engagement Strategies, Startup Engagement Strategies, Public Programming Strategies, Customer Experience (CX) Strategies, Design Sprints, Design Hacks, Service Design, Experience Design, Learning Design, Brand Strategy , Market/CX Research
 
 
 
Marketing, Design and CX

Customer centric tactics

Marketing, Design & CX

With a focus on achieving an agreed result for our clients, we help you access an entourage of experts focused on delivering upon that result. If you need a brand refresh and a campaign to launch it, that's what we'll focus on. If you want to increase website traffic, we'll work across multiple channels to achieve that with an integrated campaign. Treat us like your extended marketing department (you're marketing entourage, if you will) except you have access to whole range of strategists and experts for the cost of one staff member, and we'll work tirelessly to help you achieve your goals. In our marketing sprints, we focus on delivering results to you in key areas in 90 days. 

Traditional Marketing, Digital Marketing, Experiential Marketing, Marketing, Strategies & Plans, Content Marketing, Social Media Marketing, Brand Identity &, Brand Activation, Graphic Design, Email Marketing, NPS & Voice of the Customer (VoC), Chatflows & Chatbots, CRM & Automation
 
 
 
Educate Empower

Teach, don't tell

Educate & Empower

We have a dream of a world of purpose driven business and are also really passionate about enabling the startup ecosystem of Australia. We believe that education can be a really powerful enabler and it has given us the opportunity to develop more cost effective programs for founders that don't mind working with others as they use our frameworks to develop their own strategy and action plans. This has actually resulted in greater connections, collaborations and a sense of community between the people that have participated in our education programs. We have also worked with others to develop programs specific to their audience and business. Gone are the days of 'talk and chalk' and long live the days of practical and powerful education and action. 

Online Learning, Co-branded Education Programs, White Labelled Education Programs, Custom Education Programs, Education Strategy, Corporate Training
Mesa Method, Mentoring & EIR, Workshops Classes
 
 
 
 
     
 We co-design our strategies with our clients and then support them to implement it.  
We are right by your side every step of the way so that you can achieve your business goals; because your success is our success.
Want to learn more about how we do it, check out our Methodology page.
 

Methodology

 

WHY WE DO IT

In today's highly competitive world, the way you market your business, tell its story, delight your customers has more importance than it ever has before.  We have everything we need and more and unless you are disrupting an industry where consumers have no choice but to purchase from you, you have an amazing product (with marketing embedded into it) and have to great marketing.  

Great marketing is being able to define your uniqueness and then identify those people that will love what you will do, telling a story that resonates with them so they're compelled to engage with you. It's embedding the principles of delight into your product (and this can be a service here too), building something that will be of value to the people you serve (rather than the old way of building something and then having to spend lots of money on 'marketing').

We are experts in business, design, marketing and customer experience, using research and insights to ensure that at whatever stage of the journey your customer is on, you have optimised their interaction so they are met with a compelling message and great experience.

We meet the needs of your business with the needs of the customer to drive conversions, loyalty and advocacy. Our unique human centred marketing outlook and innovation toolbox has given us a suite of techniques to help our clients overcome their challenges, understand their value and engage their stakeholders. 

Our strategy is what sets us apart, we co-design this with you so that you can get the whole organisation on board, aren't left with a document you never read, and have the tools to make strategic customer centred decisions in the future.  This, combined with our comprehensive suite of services, means that your business is in good hands. From developing an effective brand identity and presence, implementing tools to help you further understand your customers, optimising all customer touchpoints with key messaging and great experience (CX to UX),  to more well understood marketing tactics such as digital marketing, inbound marketing, event marketing, design and experiential marketing. Let us be your entourage on your road to success.

Are you a startup? Need support at a budget you can afford? Check out our ME Startup program, specifically designed to help you scale in 12 months.

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