Marketing Entourage Services

Starting with a strategy driven by foresight, insights and data, we develop an agile roadmap of tactics and tasks to deliver the most effective value to you and your customers. Our services are extensive as we develop innovative ways for you to interact, delight and wow your customers.

We create amazing customer experiences so that you can attract, convert and retain your ideal customers. This is centred on a holistic view of your business and every touchpoint you have with your customers, whether this is your interactions with them offline or your interactions with them online. The goal is to continue to build brand loyalty so that you have a legion of adoring fans who keep coming back for more, ultimately growing your business and helping you reach your goals.
 
We use a human centred methodology to ensure you have the needs of your customers aligned with the needs of your business to create long lasting relationships with your brand. We then develop a roadmap of all of the tasks you should use to reach and interact with the right people at the best time with a compelling message and great experience. We support you throughout the whole process with our in-house creative and digital team with full transparency on what we are doing and the results we will achieve. 
 
We develop a deep understanding of your customers through insights, data and research and use this to inform the strategy. We help you prioritise the tactics that get you immediate return whilst helping you build long term processes to continue to delight your customers. We use an agile marketing methodology to execute thus ensuring you get continuous incremental growth, deeper understanding of your customers and the ability to offer more personalised experiences.  Influenced by growth driven design and how that is applied to website development, we use this for all projects where our focus is to increase the effectiveness of your marketing efforts exponentially over time.
 
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No business is the same and each strategy and plan is completely unique to you, the people you serve and the objectives of your business. We are agnostic to the marketing tactics that you use, where a brand agency may say you need a new brand, a digital marketing agency may say you need digital marketing , or a social media agency may say you need social media, we develop a strategy that uses tactics that get the most value for you and your customers. A recipe for great customer experiences and innovative thinking. We have been called a digital marketing agency, a brand agency, a customer experience agency, a marketing consultancy, however, we see ourselves as being your trusted advisors in your quest to grow or transform your business, like you have your own entourage.
 
Our range of integrated services are below. It would be great to chat through your specific challenges, we love to help (and chat!), to give you an idea of how developing your customer experience capabilities can drive business growth and transformation. 

Marketing

  • Digital Marketing, Inbound Marketing, Content Strategy, Content Marketing, Social Media Marketing, Email Marketing, SEO & SEM

    Marketing isn't static, in order to understand our customers we must constantly test and refine. This takes time and effort and for most business owners and marketing professionals this is difficult to do alone. So we developed our unique subscription model for our clients that would rather have an entourage; access to experienced digital marketing professionals at the fraction of the cost of employing additional marketing staff or engaging multiple marketing agencies and consultancies.

Design 

  • Graphic Design, Web design, Brand Design, UX/UI, CX, Experiential Marketing, Game Design, App Development, CRM & Automation

    When you need a creative injection or transformation for your business, a specific campaign or project, we develop a customised package that combines design and innovation to create amazing customer experiences, aligned with the whole business objectives, that delight and engage your target audience. Great design isn't just about the way you look, it's about how you make your customers feel. People don't buy products or services, they buy experiences.

Innovation

  • Strategic Design, Service Design, New Policy & Strategy Creation, Value Design, Design Hacks, Ethnography, Market Research, Data Analysis

    We are passionate about using a design mindset to help you create better ways of working and better ways of being. We co-design all of our strategies with our clients using our human-centred methodology to produce innovative solutions to your organisation's challenges. Putting the customer at the heart of what you do ensures what you create, be it a new policy, strategy, product or service, provides the most value and gets the best results. 

We'd love to chat about how we can grow your business. 

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Alternatively, we offer free marketing health checks. We send you a short report detailing the opportunities you have to reach your goals faster.

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