Human Centred Marketing



Who we serve

We help Governments engage their communities, drive economic development & transform to build innovative societies.
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We help technology innovators nail their messaging, delivering a unique value proposition that helps make human connections.

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We help good businesses & organisations do even better. Connecting with their community and building loyalty & advocacy.
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We help organisations build & engage their communities, drive member retention and focus on delivering the ultimate experience.
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We help SMEs reach that next level of growth and position them to truly stand out in a highly competitive market.
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We help startups & SMBs fully understand their market and their position and help build a strategy that will help them scale.
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What we do

Strategy & Research

Innovation & Transformation Strategies
Engagement Strategies
Startup Engagement Strategies
Public Programming Strategies
Customer Experience (CX) Strategies
Design Sprints
Design Hacks
Service Design 
Experience Design
Learning Design
Brand Strategy 
Market/CX Research
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Marketing, Design & CX

Traditional Marketing
Digital Marketing
Experiential Marketing
Marketing Strategies & Plans
Content Marketing
Social Media Marketing
Brand Identity & Brand Activation
Graphic Design
Email Marketing
NPS & Voice of the Customer (VoC)
Chatflows & Chatbots
CRM & Automation

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Education & Training

Co-branded Education Programs
White Labelled Education Programs
Custom Education Programs
Education Strategy
Corporate Training
Mesa Method
Mentoring & EIR
Innovation Workshops
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Why us

Not your average agency

Marketing Entourage is neither a consultancy or an agency but a combination of them both, we're doing things differently and we think marketing encompasses a lot more than what people usually expect. We use methods that you might traditionally find in a design agency or management consultancy in a manner that's more in keeping with startups or software companies. We're human-centred because our methodology is customer centric in its principles. We believe that a great story and amazing customer experiences (CX) will help you drive customer love and advocacy (and being recommended is the king of marketing).

Outcome focused results

We don't have packages of services that you don't need so we customise the services and process based on what you want to achieve. This might mean we start with a Design Sprint and finish with research, or we could start with a workshop and then create an experience or brand activation. You may just need marketing support from our team on a monthly basis, or you could engage us to create and facilitate a Design Hack with your community to solve a complex challenge. We work with all of our clients at the start of any engagement to ensure we truly understand their measures of success and set objectives and KPIs to deliver results.

Certified B Corporation

If there is ever such a thing as ethical marketing, we hope we may be in that segment. We're passionate advocates of business being a force of good and wanted to practice what we preach.  We became a B Corp in August 2019 which means that we measure ourselves and our business against the highest social and environmental standards.  We like helping good business and organisations do even better and focus on working with people that are contributing to society, communities or the environment in some way, using our skills and expertise in a way that helps us contribute to the world.

We're Passionate About Our Clients

  • City of Melbourne
  • “MelbourneZoo”
  • “MelbourneMuseum”
  • “Vivi”
  • Space Co
  • E2Language
  • Centrora
  • westernbace
  • Rubix
  • Nous
  • FutureForce
  • Melb Boomers
  • Clickability
  • The Blast Factory
  • Ista
  • EB Transport
  • Carer Solutions Australia
  • The Organic Place
  • Jobs Australia
  • “WCIG”
  • “GlobalCSSInstitute”
  • “SoupedUp”
  • CommunitySector
  • Digital Innovation Festival


Grow your business

 Can we help solve your customer challenges? 

Book a call